Television

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Lack of records hampers captioning complaint decision

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The broadcasting regulator, the Australian Communications and Media Authority (ACMA) was unable to make a judgement on a complaint about delayed captions on Da Vinci’s Demons on FX+2 due to a lack of records.

The complaint alleged that the captions were displaying considerably behind the dialogue on the +2 hours version of the program broadcast on 4 May 2013 on Foxtel. The investigation by the ACMA showed that although Foxtel was able to demonstrate that the original broadcast of the program two hours earlier was error-free and that it had no internal log of any problems on the plus 2 hours version, it did not have a copy of the program as transmitted and therefore could not show that there was no error.

Taxonomy: 
General
Captions
Television
Foxtel
ACMA, Australian Communications and Media Authority
Deaf or hearing impaired
Research & policy
Subscription TV
News
News alert taxonomy: 
Deaf/hearing impaired Digital Technology & Online Media news
Research & Policy news

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UK moves to measure live captioning

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The UK broadcasting regulator Ofcom has announced that it will require television broadcasters to measure the quality of live captioning (known as ‘subtitling’ in the UK).

Live captioning refers to when the captions are created as the program goes to air. These are generally less accurate than captions created ahead of time.

Ofcom’s new approach follows extensive consultation with consumer groups, broadcasters and access suppliers and is part of Ofcom’s effort to comprehensively review the quality of live captioning and identify ways in which it can be improved. The measurement program will start later this year and requires samples to be analysed every six months for a period of two years.

Taxonomy: 
General
Television
International policy and legislation
Deaf or hearing impaired
Research & policy
News
Ofcom, Office of Communications
News alert taxonomy: 
Deaf/hearing impaired TV, DVD, Cinema & the Arts news
Research & Policy news

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UK broadcasters exceed access requirements

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The bi-annual report into the provision of captioning, audio description and sign language on British TV has been released by the media regulator Ofcom. The January to June 2013 report shows that most broadcasters are exceeding their access targets.

The UK system splits the broadcasters into three levels, all based on their audience share.  The biggest category is Level 1 broadcasters, which includes the main free-to-air channels such BBC, ITV, Channels 4 and 5 and the main subscription channels from Sky.

Taxonomy: 
General
Captions
Television
International policy and legislation
Deaf or hearing impaired
Audio description
Research & policy
News
Ofcom, Office of Communications
News alert taxonomy: 
Deaf/hearing impaired TV, DVD, Cinema & the Arts news
Blind/vision impaired TV, DVD, Cinema & the Arts news
Research & Policy news

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When are bad captions permitted on television?

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When a viewer complains about inadequate TV captioning Australia’s media regulator steps in to determine if the breach is excusable. We look at the regulations to see what the TV networks can get away with.

Caption quality is one of the most talked about issues among caption users. There have been advances in dealing with quality in recent years, including the incorporation of quality standards into Australian regulations with the passing of the new captioning rules and regulations in 2012.

Taxonomy: 
General
Captions
Television
ACMA, Australian Communications and Media Authority
Deaf or hearing impaired
Research & policy
News
News alert taxonomy: 
Deaf/hearing impaired TV, DVD, Cinema & the Arts news
Research & Policy news

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