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Video on demand

Here's an outline of accessibility services for video on demand, including our report with recommendations to significantly increase levels of captioning on online video.

Visit our page for video on demand accessibility.

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Reviews and how to's

We have reviews and guides for displaying captions on digital and subscription TV, turning on DVD accessibility features and using hard disk recorders.

Read our accessibility reviews and how tos for TV & video.

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Lodge a complaint

If you have a complaint regarding inaccessible media, we can help you have your say.

Here's what to know before lodging a complaint, including where and who to complain to for television or Blu-ray & DVD.

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TV & Video

Captioning makes content accessible for those who are Deaf, and is available on free-to-air and subscription TV. Audio description makes content accessible for blind and vision impaired people. We can help you find accessible DVDs, Blu-rays, catch-up TV services, video on demand and more.

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Latest TV & Video News

  • At last, some good news on the captioning front. The Australian Communications and Media Authority (ACMA) reported in late December 2016 of a high level of compliance with captioning targets during the 2015-2016 financial year. However, their reporting period did not cover the back end of last year which saw multiple captioning issues emerge on the ABC and other networks, which proves more work needs to be done.

  • The Disability Commissioner, Alastair McEwin, has blasted the decision last month from the Australian Broadcasting Commission (ABC) to cut back transcription of some news and current affairs programs on TV and radio, as a “backward step” for accessibility.

  • Ai-Media has been given a contract renewal to provide broadcast captioning for BBC Worldwide Australia & New Zealand (ANZ) for a further three years. In the deal, they will continue to supply captioning for BBC First, UKTV, BBC Knowledge and CBeebies on broadcast platforms across both territories.

  • In a welcome development from the UK, the BBC has begun trialling subtitles for live channels on their iPlayer platform. This is a first for any major video on-demand service in the world, as up till now, subtitles have only been available for on-demand programs.

  • 121 students took over New Zealand’s Parliament to debate about ‘Accessible Web Pages and Apps’. This was a mock bill aiming to improve accessibility in NZ.

  • As part of the accessibility focus of Screenworks, they will be holding a Closed Captioning (CC) and Audio Description (AD) workshop next month, with the aim of educating filmmakers on the importance and simplicity of accessibility methods.

  • Channel 4 has created a survey to capture as much feedback as possible from people who view their programming with captions (subtitles in the UK), audio description, signing on TV, or on the station’s on-demand service.

TV & Video

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