What makes for a good user experience?

User experience design is the process of optimising the accessibility, usability and overall satisfaction provided by an interaction between a user and product, service or piece of communication. Heidi Laidler is a User Experience Designer with Media Access Australia, and shares her views on what makes for a good user experience in the web and digital space, in a fascinating podcast article.

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Image of pictures of people coming out of a laptop

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Transcript: Heidi Laidler talks with Philip Jenkinson about user experience design

Introduction

You’re listening to a podcast from Media Access Australia. Inclusion through technology.

Philip

I’m speaking with Heidi Laidler, a user experience designer with Media Access Australia. User experience design is the process of enhancing user satisfaction by improving the usability, accessibility and overall satisfaction provided by an interaction between a user and product, service or piece of communication. And in the web and digital space, this is becoming ever more critical for organisations to engage staff, consumers, members or other stakeholders.

Continue reading Transcript: Heidi Laidler talks with Philip Jenkinson about user experience design

The changing state of cloud accessibility

In 2014 Dr Scott Hollier, the Digital Accessibility Director for Media Access Australia, conducted a comprehensive review of Cloud accessibility. Two years on, the state of accessibility has changed and now two opposing directions are shaping the cloud access landscape. Listen to and read an intriguing podcast article.

Image of clouds in the sky
Image of clouds in the sky

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