The intention of Westpac Group is to acknowledge the needs of its employees, customers and community members and accommodate them. An audit conducted by the group in 2010 has informed the priorities and criteria identified in the 2011 Accessibility Action Plan.
Some of the key actions set out by the Westpac Group include:
- Universal design - products, services and environments should be designed in such a way that the whole community can access them.
- Integrated diversity - healthy teams and communities are diverse and integrated and where each individual brings something special to the whole.
- Shared voices - shared stories and shared experiences build understanding, break down barriers and destroy misconceptions.
- Empathetic action - empathy without action can become dangerously close to pity, so we see empathy as a starting point in delivering tangible action.
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