Services offered by the bank include wheelchair access at some branches, sign language interpretation and talking ATMs for the blind and vision impaired. These ATMs are activated once a customer plugs in headphones into an output identified by a tactile sign. More than 400 talking ATMs have been installed across branches in Switzerland since July 2008.
Importantly, Credit Suisse has stated that each element of its website complies with international accessibility standards, which ensures that customers using assistive technology can access information and perform tasks such as filling out forms.
The campaign places emphasis on staff training, helping to ensure that the principles put in place trickle down to the customer experience. The bank’s Centre of Accessibility details an impressive commitment to catering to the needs of customers with a disability.
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