Engagement with your customers is dependent on accessible content, both on the web and in your one-to-one communications. The way to achieve this is through Accessible Word Templates.
Most documents created in your organisation will start out as a Microsoft Word document and end up on your organisation’s website as a PDF. Unless you have explicitly created the documents accessibly at the source, most of these will be inaccessible to people with disabilities.
With the increasing push towards online self-service channels for customers, one of the greatest barriers towards the achievement of cost savings from channel migration is inaccessible content. Often information and resources are first created in a Word document format, then transferred to PDF and sometimes converted into HTML, ultimately for online publication. If content is not created accessibly in the first instance it will not be accessible when it is transferred into other file formats. Often the inaccessibility is compounded as it goes through conversions into multiple formats.
Media Access Australia has developed a methodology for working with your teams to review, assess, consolidate and fix document templates that are commonly used by content producers and editors. Fixes pertain to making document templates accessible from a content structure, colour contrast and best practice perspective.
As part of its overall governance strategy, Media Access Australia develops processes for your organisation to embed into daily work practices so that they become repeatable. Accessible document templates become the only vehicle used for the creation of all documents and content, and all employees understand how to use them by attending a customised practical training program.
Contact us for further information and pricing.