Twitter is a popular social networking tool that allows users to send a short, mostly text-based message up to 140 characters long known as a ‘tweet’. These tweets are then published online and can be publicly viewed. Twitter users can post their own tweets, follow the tweets of other users or contribute to a wider online discussion based on a particular topic or event.
In reaction to a series of non-compliance with captioning regulations the station has set up a “visual’ captioning alert internally in its presentation centre to highlight any programs going to air without captions. In addition, the station is asking caption viewers to alert it to any problems via the social networking service, Twitter.
The Twitter account is @nbntech. To alert NBN to a captioning issue, simply log on to Twitter and select “mention @nbntech” in the drop down menu. It is also exploring other ways to allow caption problems to be reported, including SMS.
