Research & policy

Live captioning refers to when the captions are created as the program goes to air. These are generally less accurate than captions created ahead of time.

Ofcom’s new approach follows extensive consultation with consumer groups, broadcasters and access suppliers and is part of Ofcom’s effort to comprehensively review the quality of live captioning and identify ways in which it can be improved. The measurement program will start later this year and requires samples to be analysed every six months for a period of two years.

The report titled Disabled consumer’s ownership of communications services (PDF 530 KB) looks at how those with hearing, vision, mobility or multiple impairments use communications services and the internet.