You’re listening to a podcast from Media Access Australia. Inclusion through technology.
I’m speaking with Heidi Laidler, a user experience designer with Media Access Australia. User experience design is the process of enhancing user satisfaction by improving the usability, accessibility and overall satisfaction provided by an interaction between a user and product, service or piece of communication. And in the web and digital space, this is becoming ever more critical for organisations to engage staff, consumers, members or other stakeholders.